Terms & Conditions
Postage & Delivery
At FatoShop UK, we aim to process and dispatch orders as quickly as possible.
UK Delivery
Orders are normally processed within 1–2 working days. UK delivery typically takes 3–5 working days in total, including processing and transit time.
UK postage is included in the advertised prices of eligible products, as indicated on our website.
International Delivery
We ship to selected international destinations. Shipping costs are displayed at checkout, and delivery times vary depending on the destination and postal service.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.
Delivery Delays
Occasional delays may occur due to postal services, customs or circumstances beyond our control. If we become aware of a significant delay, we will contact you with an update.
Packaging & Sustainability
To reduce unnecessary waste, we reuse suitable packaging materials whenever possible. All orders are packed with care.
Secure Payments
Payments are processed securely through our payment service providers. FatoShop UK does not store customers' full payment card details.
Returns & Refunds Policy
At FatoShop UK, we want you to be happy with your purchase. We accept returns and exchanges in accordance with UK consumer law.
14-Day Returns
For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise this right, please contact us within 14 days of delivery. You then have a further 14 days to send the goods back.
Product Condition
You may inspect or try on an item as you would in a shop.
Please handle returned items with reasonable care. If an item has been handled beyond what is necessary to inspect it, we may make a deduction for any reduction in value, where permitted by law.
Return Postage
For change-of-mind returns, customers are responsible for return postage costs. We recommend obtaining proof of postage.
If an item is faulty, damaged or not as described, FatoShop UK will cover reasonable return postage costs where required by law.
Refunds
We will issue refunds without undue delay and within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.
Refunds will be made using the original payment method unless otherwise agreed.
For cancellations under statutory cancellation rights, refunds include the product price and any applicable standard outbound delivery charge. Additional premium delivery charges are not refundable beyond the standard delivery amount.
We do not charge restocking fees.
Exchanges
We accept exchanges for eligible items, subject to availability.
Please contact us before returning an item for exchange.
For exchanges requested due to size, colour or personal preference, customers are normally responsible for return postage.
We do not generally charge additional UK postage for sending a standard exchange. We will inform you in advance if any additional delivery charge applies.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us with your order details and a description of the problem.
We will arrange an appropriate refund, replacement or other remedy in accordance with the Consumer Rights Act 2015.
Personalised Products
Products made to individual customer specifications or clearly personalised may be excluded from the standard change-of-mind cancellation right.
This does not affect your statutory rights regarding faulty or incorrectly supplied goods.
Standard FatoShop designs sold in regular sizes and colours are not automatically considered personalised products.
Contact
For return requests, exchanges or refund enquiries, please use the contact details provided on our website.
This policy does not affect your statutory consumer rights.